Apple Inc. (NASDAQ:AAPL) just like other international companies, has found itself in trouble with officials in China after allegations emerged that iPhone Tracking feature could be used for spying. Apple has also been accused in the past of offering substandard services in China compared to other markets as well as short-term product warranties.
“CCTV once again criticizing Apple, saying that its consumer warranties were not comparable with those available in other markets, and there were complaints, which focused on the fact that Apple repaired broken iPhones instead of replacing them” said Rosalind Chin in a report on Bloomberg Business.
U.S. technology companies continue to attract immense scrutiny in China amid increasing tensions over cyberspying at the back of five Chinese military being indicted over hacking allegations in the U.S.. Apple Inc. (NASDAQ:AAPL) has already said in a statement posted in its Chinese website that the tracking feature in iPhone’s is password-protected thus no information can be retrieved without users consent. The giant phone maker has also emphasized it has never worked with any government agencies to infringe its customer’s privacy rights.
Apple Inc. (NASDAQ:AAPL) looks to have done away with its old operations strategy opting to offer a full replacement for broken iPhones instead of repairing them. The company is also offering a one-year warranty for its Chinese customers in line with other markets around the globe.
Apple Inc. (NASDAQ:AAPL) has also been accused in the past of offering poor customer services, allegations that have seen the company’s CEO, Tim Cook, offer an apology while reiterating focus on providing quality services to its customers.
“Apple was also accused by People’s Daily for poor customer service, so Apple has since changed its policy to offer full replacement for broken iPhones,” said Chin.
Apple Inc. (NASDAQ:AAPL) is not the only company that finds itself in hot water with Chinese regulators over consumer related issues. Microsoft Corporation (NASDAQ:MSFT) has already seen Windows 8-operating system removed from key government departments on allegations that the OS could be hacked into, for spying purposes. CCTV every year airs a program that highlights various consumer issues not only targeting international companies but also local companies.