Microsoft Corporation (NASDAQ:MSFT)‘s Dynamics CRM is being used in a variety of Industries, but its playing a crucial role in the Health industry as an increasing number of Health and Human Service (HHS) organizations are now using it for customer relationship management. Microsoft Corporation (NASDAQ:MSFT) revealed on its Dynamics blog that its Dynamics CRM is now being used by three Health and Human Service (HHS) organizations to overcome the challenges they face in dealing with patients and customers.
The three HHS organizations are Our Kids of Miami-Dade/Monroe, the Ohio Department of Developmental Disabilities (DODD) and the Mississippi Department of Mental Health (DMH). The Dynamics CRM solution being used by Our Kids of Miami-Dade/Monroe, helps the organization to vieweach child’s information from a variety of portals, the organization also plans to use the data analytics provided through Microsoft Corporation (NASDAQ:MSFT)’s Dynamic CRM to identify child abuse signs earlier than previous systems allowed. Ohio Department of Developmental Disabilities (DODD) has 3,000 users in 18 countries across the world who collaborate through its Dynamics CRM. The Dynamics CRM Mississippi Department of Mental Health (DMH) uses, helps its staff to access resident information from any one of the dozen state programs that the organization operates.